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Shipping & Returns

At our company, speed is of the essence. Our motto is "We ship today if not tomorrow." As a result, we frequently ship orders within a few hours of receiving them.

For US orders, our preferred carrier is UPS. This does not mean that your order is guaranteed to ship out via UPS.  Depending on your proximity to our location (Englewood, Colorado) the trip is any where from 2-5 days. Please monitor your tracking number so that you are aware of where your package is at. If your package is shipped via UPS, we add your email into the label so that you are notified of delivery updates.

Please note: If your order contains accessories only, the carrier will likely be USPS. 

Standard Shipping rates in the USA (contiguous 48 states):

  • Accessories ship free
  • Orders less than $250 are $10 standard Shipping
  • Orders over $250.01 are $15 standard Shipping

Expedited shipping services available. 

*We do not guarantee any overnight, 2 day or 3 day delivery services, as the delays from the carrier within transit are out of our control. Sorry for the inconvenience. 

If you provide a PO box we may contact you to provide a physical address.

INTERNATIONAL ORDERS

Rates are calculated based on shipping location and weight.

International Order Duties and Taxes:

  • Shipping fees will be calculated and shown at checkout for your order.
  • Please note that depending on each country's regulations, your order may be subject to taxes and duties before delivery. You will be notified of any fees to be collected by the shipping carrier. Please track your package for all updates. 
  • The recipient is accountable for all fees due before delivery, a failure to pay may result in the package being sent back to the sender.
  • It is important to carefully select the correct product (size, color, etc) to avoid any additional charges for repeat shipments, as shipping fees are non-refundable.

If you have any questions, do not hesitate to reach out:

hello@BTFLstore.com

 

RETURNS, REFUNDS OR EXCHANGES

We're committed to providing our customers with a product they'll love. Due to evolving inventory, we only process returns. If you require a different size, please make a separate purchase. We're happy to accept returns on new, unworn skates within 7 days of delivery. To qualify for a return, the product must arrive in a new, sellable condition and the customer must cover the cost of return shipping. Skate must show no wear (staining to boot, insole, damaged wheels, hair in trucks/axels, etc.), returned in original box, containing all accessories with all tags attached to the boots. We charge a $12 restocking fee on all returns. The refund issued will be the product price minus a $12 restocking fee.  If the skates are received in used condition you will not be eligible for a refund. 

Contact us for more information. 

hello@btflstore.com

All accessories sales are final and not eligible for returns. 

If item arrived damaged, you must email us and provide the following:
  • Photos of all 4 sides, bottom of box, and top showing the shipping label
  • Photos of damaged item 
  • Images showcasing the protective packing material 
  • Do NOT discard damaged item, carrier may want to collect the damaged item  

Please Email the above required images to:

Hello@btflstore.com

Our Refund Policy Regarding Delivered Packages

We regret to inform you that we do not offer refunds for packages that have been marked as delivered by the shipping carrier. It is essential to verify that your shipping address is correct before placing the order. If you are unable to locate your package, we suggest checking with your neighbors in case it has been delivered to them by mistake. Additionally, contact the carrier to request a trace inquiry to see if they can locate your delivered package. We want to assure you that we take extra measures to keep you informed of any delivery updates. Please note that any package marked as delivered and is suspected of being stolen will not be eligible for a refund. We apologize for any inconvenience this may cause.

Do you have any questions? Don't hesitate to give us a call.

303-794-2323