FAQ

What makes my order eligible for free shipping?

We offer FREE shipping within the United States to the 48 contiguous states (AK & HI calculated shipping at checkout) for orders $99 or more. All international orders are calculated at checkout based off of weight and destination. 

How do I find my size?

The BTFL Roller skates are designed in Germany for the European market, the size conversion for the US tend to run small. See the size chart for details.

Example: If you are normally a 7-7.5, we would recommend that you order the size 8. 

 

My skates do not fit. I want to exchange my skates, what do I do?

Please contact us within 7 days of arrival at info@BTFLstore.com to initiate the process for exchange. Buyer is responsible for return shipping costs as well as $10 shipping surcharge to ship the exchanged skate as long as you are in the USA. All other exchanges will pay estimated shipping costs.  

Can I return my worn skates?

For the first trial only use them on a carpet so that you ensure the wheels won't look used. You have 7 days of arrival to initiate a return. Product must be returned within 14 days. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

I want to return my roller skates, where do I send the product to?

Please contact us with-in 7 days of receiving your shipment to initiate a return. 

Email: info@BTFLstore.com

YOU MUST CONTACT US FIRST.

Please include your order number and invoice. Send the roller skates to the following address:

Pitkin Stearns International

1501 W. Campus Drive, Unit D

Littleton, CO  80120

**If the item is not returned in its original condition, the buyer is responsible for any loss in value.**

Do I have to pay for return shipping of my skates?

Buyer is responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

To be sure which shoe size you need, please check our size chart.

 I want to return my Refurbished skates, what do I do?

Refurbished skates are sold as is, and depending on availability may be eligible for exchanges. Buyer is responsible for return shipping costs as well as $10 shipping surcharge to ship the exchanged skate (dependent on stock availability) as long as you are located within the USA.  Please contact us at info@BTFLstore.com for more information.


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