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FAQ

What makes my order eligible for free shipping?

We offer FREE shipping within the United States to the 48 contiguous states (AK & HI calculated shipping at checkout) for orders $99 or more. All international orders are calculated at checkout based off of weight and destination. 

All accessories ship FREE with the same contingencies. 

What is Shop Pay Installments?  How do I buy now, pay later?

Our store offers Shop pay, which breaks your order down into 4 equal interest free payments. Select the Shop Pay payment option at checkout and follow the steps for approval. The estimated payment amount excludes taxes and shipping. Payment options are offered by Affirm and are subject to eligibility check and might not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license. Only available for purchases within the USA. 

How do I find my size?

Our BTFL roller skates were designed in Germany for the European market.  If you know your EU shoe size, order accordingly.  The conversion to USA sizes tends to run a bit small.  If you are normally a true size 7, then order the size 7. If you are in-between sizes, order the next size up. The most accurate way to figure out your correct size is to measure your feet and compare them to our size chart to find the appropriate size.

For example, if you normally wear a 7.0-7.5 you should order the size 8.

BTFL Roller Skate Size Chart

How to measure your feet diagram
My skates do not fit. I want to exchange my skates, what do I do?

Due to our ever-changing inventory, we can only accept returns. The buyer is responsible for return shipping costs as well as a $12 restocking fee for the returned skate. If you need a different size we suggest you purchase your size necessary while it is in stock. Skate must show no wear (staining, damaged wheels, hair in trucks/axels, etc.), returned in original box, with all tags attached. The buyer is responsible for any loss in value. Prior return authorization required.  

Can I return my worn skates?

We gladly accept returns. Please contact us no longer than 7 days after your order was delivered to initiate your return. Buyer is responsible for return shipping costs as well as a $12 restocking fee for the returned skate. Skate must show no wear (staining, damaged wheels, hair in trucks/axels, etc.), returned in original box, with all tags attached. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Prior return authorization required.

Do I have to pay for return shipping of my skates?

Buyer is responsible for return shipping costs. Skate must show no wear (staining, damaged wheels, hair in trucks/axels, etc.), returned in original box, with all tags attached. If the item is not returned in its original condition, the buyer is responsible for any loss in value. All returns are subject to a  $12 restocking fee. 

To be sure which shoe size you need, please check our size chart.

 I want to return my Refurbished skates, what do I do?

Refurbished skates are sold as is, and cannot be returned. Depending on availability, you may be eligible for an exchange. If eligible, buyer is responsible for return shipping costs. Please contact us at info@BTFLstore.com for more information.

 I want to exchange my Refurbished skates, what do I do?

Refurbished skates are sold as is, and depending on availability may be eligible for exchanges. If eligible, buyer is responsible for return shipping costs as well as $12 shipping surcharge to ship the exchanged skate (dependent on stock availability) as long as you are located within the USA.  Please contact us at info@BTFLstore.com for more information.

International Orders

For all orders outside of the United States please be aware that you may be responsible for Customs fees, Import Fees and Taxes due to your countries import laws. We have no way of knowing ahead of time what will be due upon collection. We ship all international orders via the United States Postal Service. Please track your package often with the provided tracking number. Some packages arrive at your door step, while others may need to be retrieved from your local post office due to fees needing paid before they release the package. If packages get returned due to non-collection we will not refund the complete order total, we will refund the cost of goods. 

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